2012 Jul by Mike Davis
We'd like to take a moment to apologize for all of the inconvenience surrounding today's Kvelertak print onsale. Since launching our new website last November, we've seen a lot of huge improvements in the functionality of our online store. We've put some highly-anticipated and collectible posters up for sale, namely from John Baizley, and have barely had any noticeable problems with our store, let alone our entire website.
Today at 2:00pm, we had so many people lined up to buy the new John Baizley "Kvelertak" print that we couldn't even fit through the door to put the thing on sale! We were expecting a crowd, but had no way to expect anything of this magnitude. The huge number of people simultaneously visiting our website caused the entire thing to shut down. This was a brand new problem for us and we had no way to prepare for it until it actually happened today at 2:00pm. As frustrating as it was for us not being able to properly access our site, we understand it was even more frustrating for everyone else trying to buy the new print.
We immediately contacted our web host, who investigated the problem and helped get our site back up and running to a degree. Once we were able to get the Kvelertak prints up for sale, many of you were having problems completing your orders or even getting onto the site at all.
We'd like to sincerely apologize for all of the frustration. As we said, this is the first time we've ever experienced something of this scale. We are presently investigating some alternatives to making sure our online store will run smoothly in the future so none of us will have to go through this again. Thank you to everyone who has been patient and understanding with us!
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